Frequently asked questions from our support
What is 3D Printing Academy (3DPA) HUB?
3DPA HUB is the UK’s No.1 3D printing shop, specialising in articulated toys, business 3D printing services, and custom 3D-printed items. Whether you need a fun collectible or a professional prototype, we bring your ideas to life.
Where are you based? Do you ship internationally?
We are based in the UK and currently ship within the UK. If you’re outside the UK and interested in an order, don’t hesitate to get in touch with us to discuss shipping options.
What are articulated toys?
Articulated toys are poseable, flexible 3D-printed models that can move! Our collection includes dragons, animals, sea creatures, and more – perfect for fidgeting or display.
Are your 3D-printed toys safe for children?
Our toys are made from non-toxic PLA filament, but due to the small parts, they are not suitable for very young children. Always supervise children while playing with the 3D toy.
Can I request a custom-coloured toy?
Yes! We offer a range of colours for many of our designs. Just check the product listing or contact us for custom color requests.
Do you offer 3D printing for businesses?
Yes! We provide custom 3D printing services for businesses, including prototyping, promotional items, signage, and custom-designed products.
Do you supply businesses outside the UK?
Currently, we focus on UK-based retailers, but we’re open to international inquiries. If you’re outside the UK, reach out, and we’ll see how we can accommodate your needs.
Do you offer Internationally
Currently, we focus on UK-based retailers, but we’re open to international inquiries. If you’re outside the UK, reach out, and we’ll see how we can accommodate your needs.
How can I apply for a wholesale account?
Simply contact us via email or our website form with your business details, and we’ll get back to you with wholesale pricing and terms.
Can you print my own 3D model?
Yes! If you have a 3D file (such as an STL or OBJ file), send it to us, and we’ll provide a quote for printing. If you need help designing a model, we also offer custom design services.
What materials do you use for printing?
We primarily use PLA filament, or TPE/TPE, which is durable, lightweight, and eco-friendly. If you need a specific material (such as PETG or ABS), please get in touch to discuss options.
How long does it take to print and ship my order?
Most orders are printed and shipped within 1-3 business days, but larger or custom projects may take longer. If you need an urgent order, contact us, and we’ll do our best to accommodate.
Can I request a fully custom 3D-printed item?
Yes! We love bringing unique ideas to life. Send us your design request, and we’ll work with you to create something special.
What is your return policy?
Since each item is custom-printed, we do not accept returns unless the item is damaged or defective. If you have an issue with your order, please contact us, and we’ll be happy to help.
Where do you get the 3D models from?
For some items, we are licensed to sell the tangible items, others are our unique designs.
We do not sell or distribute the digital files.
Can I request exclusive product designs for my shop
Yes! If you’d like a unique, store-exclusive 3D-printed design, we can work with you to create something special.