Policies – 3D Printing Academy Hub (3DPA-Hub)
Welcome to 3D Printing Academy HUB (3DPA-HUB). Below, you’ll find our policies regarding shipping, returns, privacy, and more. By placing an order with us, you agree to these terms.
1. Shipping Policy
Processing & Delivery
- Orders are made to order, with a processing time of 1-5 business days before dispatch.
- UK shipping options:
- Standard Shipping: 2-4 business days
- Express Shipping: 1-2 business days
- International delivery: 7-21 business days, depending on location.
- Shipping costs are calculated at checkout. Free UK shipping may be available for certain orders.
Order Tracking
- Once shipped, you’ll receive a tracking number (if applicable).
- We are not responsible for delays caused by the courier or customs.
2. Returns & Refunds Policy
Eligibility for Returns
We accept returns only if:
✔️ The item arrives damaged, defective, or incorrect.
✔️ You notify us within 7 days of delivery.
Non-returnable items:
❌ Custom-made or personalised items.
❌ Minor imperfections due to the nature of 3D printing.
❌ Change of mind or accidental orders.
How to Request a Return
- Contact us at orders@3dpa-hub.com within 7 days of receiving your order.
- Provide your order number, a photo of the issue, and a brief explanation.
- If approved, we will provide return instructions. Items must be returned within 14 days of approval.
Refunds & Replacements
- If eligible, we will offer a replacement or full refund.
- Refunds are processed within 5-7 business days after receiving the returned item.
- Return shipping costs are covered by us only if the issue was our fault. Otherwise, the customer is responsible.
3. Custom Orders & Personalisation
- All custom orders require full payment before production begins.
- Due to the unique nature of custom designs, these items cannot be returned or refunded unless they arrive damaged.
4. Privacy Policy
What Information Do We Collect?
- Name, email, shipping address, and payment details when placing an order.
- Cookies and analytics data to improve our website experience.
How We Use Your Information
- To process and deliver your orders.
- To send order updates or promotional emails (if subscribed).
- We never sell or share your data with third parties.
Your Privacy Rights
- You can request to update or delete your data by contacting us at info@3dpa-hub.com
5. Terms & Conditions
- All products are made to order, and slight variations may occur due to the 3D printing process.
- We reserve the right to update these policies at any time.
6. Contact Us
For any questions regarding our policies, reach out to us at:
📧 Email: info@3dpa-hub.com
📍 Address: Unit 12, Slough Interchange Industrial Estate, Whittenham Cl, Slough SL2 5EP
📞 Phone: 01753299636